Ordox Mobile App Privacy Policy

1. Data we process

Depending on how you use the App, the following data may be processed:

Account and authentication data

• E-mail address
• Password (passwords are not stored in plain text; they are intended to be stored securely)
• Technical information required for sessions and authentication (tokens, etc.)

App content and operational data

• Customer records (first name, last name, phone, address, etc., depending on the fields filled in within the App)
• Device and service records, requests, descriptions, notes, status information and similar content

Device and technical data

• Device model and operating system version
• App version
• Error and log information (only for operating the system and detecting errors)

Analytics and crash reporting: The App does not use any third-party analytics or crash reporting SDK (e.g. Firebase Analytics, Crashlytics).

2. Camera and file access (permissions)

The App uses the following permissions only to provide the related features:

• Camera: to take photos, create attachments or add images while working with records in the App (depending on your use case).
• File and media access: to select files or images from your device and attach them to records.

These permissions are not actively used without your consent. You can turn them off at any time in your device settings; some features may not work in that case.

3. Purposes of processing

The data is processed for the following purposes:

• Creating accounts, signing in and verifying users
• Carrying out customer and service processes; creating, updating and viewing records
• Keeping the App running securely, detecting errors, maintenance and improvement
• Handling requests, complaints and technical support

4. Sharing of data

Your personal data:

• Is not sold and is not shared with third parties for marketing purposes.
• May be shared to a limited extent only where necessary to provide the service (such as hosting, infrastructure and security services).
• May be shared under a legal obligation if requested by authorized bodies in accordance with legislation.

5. Storage and security

• The data is stored on our own servers and kept for as long as necessary to provide the service.
• Reasonable technical and administrative security measures are applied to protect the data (access control, authorization, secure communication/HTTPS, etc.).
• Transmissions over the internet cannot be guaranteed to be 100% secure; however, the necessary measures are taken to increase security.

6. User rights

Under the applicable legislation, you may have rights such as accessing, correcting, deleting or anonymizing your data and objecting to its processing. You can send your requests through the contact channel below.

7. Contact

For any questions or requests about privacy: e-mail info@ordox.com.tr, web ordox.com.tr.

8. Changes

This Privacy Policy may be updated from time to time. Updates are published on this page and the “Last updated” date is revised.